Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY – engaging the services of New Town Rope Access Ltd you are entering into a contract with us and agree to the following terms and conditions.
'We', 'us', 'our' and NTRA mean New Town Rope Access Ltd. “The client”, 'You', 'The customer', 'your' means the person who has engaged our services and enters into this contract.
SECTION 1 - FIXED RATES AND QUOTATIONS
1.1 Contract
The quotation accepted by the client represents a written contract for the prescribed work at the stated price.
Any agreement made verbally is not covered by the contract unless it has been written into said contract.
The agreement is between NTRA and the client. The client is identified as the person who requested the quotation and as such will be listed on the quote as the point of contact. NTRA will not accept any requests from other parties, unless the client gives written consent to do so.
The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.
Please check your quotation carefully.
1.2 Scope of quoted work
The scope of the work NTRA has been asked to quote for is at the request of the client. We will not conduct a building inspection unless specifically told to do so as part of a written contract. We are not liable for any works that are not mentioned within the quoted works. Should we identify specific issues involving your building that have not been earlier Identified we will inform the client. As such these issues may be added to the quote.
1.3 Electric and water
The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
1.4 Cancellation
In the event of cancellation by the client, the client agrees to notify New Town Rope Access Ltd. in writing or by email 14 days before the project start date. In the event that NTRA are not notified of the cancellation, the client agrees to pay all of NTRA’s administration, lost work and scheduling costs amounting to no less than 15% of the total project cost.
If the customer elects to cancel our services after we have begun work, the customer agrees to pay all of NTRA’s administration, lost work and scheduling costs amounting to no less than 50% of the total project cost. Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 8 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above.
1.5 Materials
All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer's guidelines. New Town Rope Access Ltd are not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allow NTRA to use these at their own risk.
1.6 Changes to your quote
Any quote or estimate is subject to revision, if a customer makes changes to their property or building after receiving a quote from NTRA, customers must let us know of all changes made as soon as possible, so that their quote can be revised. Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.
1.7 Completion timescales
Estimated completion times are guidelines we will always aim to complete a job in the timeframe discussed. We will not be held liable for circumstances out of our hand, such as weather or COVID-19 restrictions. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated, but that will be subject to staffing levels and availability and is at the discretion of NTRA.
1.8 Storage of tools
We may on occasion request that rope equipment may be stored on site overnight. The client reserves the right to decline such requests.
1.9 Quotation expiry
All quotes submitted by NTRA last for 30 day after issue stated on the quotation form.
1.10 Damages and sub-standard workmanship
In the event of breakage or damage to the property, NTRA will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow NTRA to effect a remedy using our own tradespersons and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify NTRA, in writing within 24 hours of an alleged breakage or damage caused by our employees.
1.11 Additional work
We are in most cases happy to do small “favours” for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not in your written quote, including loss or damage to persons or property.
1.12 Precautions
We will take every possible precaution to ensure that all working areas are protected. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned. NTRA will always place protective barriers around our work zones. As such entry into these areas is at the clients own risk. Signage will be placed at various locations to warn of any potential hazards from workers above.
1.13 Pre-existing damage
We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.
1.14 Payment of quoted and fixed price work
The client agrees to pay the invoice for completed work within 7 days after completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as shown in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of NTRA. In the event of dispute, the client agrees to allow access to the property to a representative of NTRA to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals. However, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by NTRA, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of £15 per invoice to cover administration costs.
1.15 Completion of the project
If NTRA deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.
1.16 Termination of the contract by New Town Rope Access Ltd.
NTRA will not tolerate aggressive or rude behaviour, racism, sexism, homophobia or ageism directed towards any of its staff or tradespersons and reserves the right to terminate the project at any time in this event.
SECTION 2 - PAYMENT
2.1 Payment methods
We accept Cheques, Bank transfers for settlement of your account.
2.2 Payments to tradespersons
Our staff are not permitted to accept payment - to pay for your deposit or completed job, you must pay NTRA directly unless you have been given permission from one of our directors in the office through email or our contact number otherwise your account will remain outstanding until such time as NTRA receives payment directly.
If you pay any member of staff for either a deposit or completion of work, you will be in breach of your terms and conditions and an administrative charge of £50.00 will be charged.
2.3 Payment time scales
The client agrees to pay the invoice a maximum of 7 Days after submission of the project invoice. NTRA reserves the right to re-issue the invoice and request payment within 5 days of re-issue. Should the outstanding balance not be settled within 5 days, NTRA reserve the right to apply an administration charge of £80.00 for each re-issue of invoices thereafter.
2.4 Unpaid accounts
In the event that NTRA cannot recover any outstanding amounts after a reasonable amount of time, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs - this fee is applied as soon as the debt is passed from us to them and usually amounts to 33% of the cost of the invoice - it is therefore strongly in your interests to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.
SECTION 3 - PRIVACY POLICY
We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also for marketing purposes by NTRA. If you do not wish for your details to be used for marketing purposes please contact us.
NTRA collects details about you from your use of our service and your visits to our web site and other sites accessible from them.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
Access rights - To obtain a copy of the personal information NTRA holds about you, please write with full details to us at: Data Protection Officer, New Town Rope Access, 25 Nelson Street, EH3 6LJ enclosing your cheque or postal order for £10 payable to New Town Rope Access Ltd.
SECTION 4 - DISCOUNTS AND PROMOTIONS
From time to time NTRA run promotions and offers - these promotions and offers come with the following conditions:
Discount is limited to labour costs only on hourly rate jobs, half-daily rate jobs and daily rate jobs.
Materials costs are not included in the promotion.
Discounts cannot be combined - one promotional discount may be used per transaction.
Offer periods are limited - refer to the specific promotion for validity period.
NTRA reserves the right to withdraw any offer at any time.
